We unconditionally guarantee all the products you purchase from us. If you are not completely satisfied, you may return the item(s) at your expense within 30 days for credit or exchange with a copy of your packing slip or invoice and a note explaining your problem. Please return packages via U.S. Postal Service Insured or UPS. We are not responsible for lost items. Please tell us how you would like to process your return: refund, credit or replacement.